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Getting to the right patients faster

Some patients are ready to get their treatment; some are still looking for more information - either case is an opportunity to establish yourself and be top of mind. Get to know your patients before meeting them personally, and pair the right patients with the right doctors at the right time.

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80%

of patients prefer to be contacted via digital channels

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66%

of patients choose a clinic because of fast and consistent communication

Our focus is ensuring that you reach the right patients efficiently and effectively. Every patient is at a different stage of their healthcare decision-making process. Some are ready to proceed with treatment, while others are still gathering information. Qunosuite's approach is to make the most of every opportunity.

Personalized Patient Understanding

We help you get to know your patients before you even meet them in person. By gathering key insights into their needs, preferences, and readiness for treatment, we can pair the right patients with the right doctors at the right time. This ensures that your resources are used optimally, and the patient experience is tailored to their specific requirements.

Guiding Patients to the Right Starting Point

Patients often approach you with varying levels of intent. Some have already conducted extensive research and are ready for treatment, while others are just beginning to show interest and need more information. Our tools help categorize patients based on their readiness, guiding them to the most appropriate point in the process. This enables you to support each patient's journey efficiently, without wasting any time.

Communication Channels

In the world of healthcare, effective communication is key. Patients have different communication preferences, and Qunosuite ensures you meet them where they are. We offer a full range of communication channels, all in one platform:

  • Asynchronous and Synchronous Communication

From asynchronous methods like email and text messaging to synchronous options like VoIP calls and chat, we provide a comprehensive suite of communication tools. This means that you can cater to the different devices and interfaces your patients use, ensuring you never miss an opportunity to connect.

  • Seamlessly Documented Interactions

All the information exchanged with your patients is documented seamlessly within the platform, eliminating the hassle of old-fashioned copy and paste. This not only improves efficiency but also ensures that your patient records are complete and up-to-date.

Contact Schemes

Choosing the right communication channel for each patient and moment is crucial. Qunosuite assists you in defining optimal scenarios for reaching out to patients, including the right number of contacts across various channels. We help you refine your calling strategy, enhancing the efficiency of your front office.

  • Inbound and Outbound Patient Management

Patient managers at Qunosuite are equipped with multiple contact schemes, ensuring that they can initiate the right form of communication at the ideal time. Whether it's through email, text messages, or phone calls, our integrations guarantee that every point of communication is seamlessly tracked and recorded on the patient record. Your commitment to delivering an outstanding patient experience revolves around knowing when and how to communicate effectively.

In the qualification stage within the patient journey, Qunosuite empowers you to identify, engage, and communicate with patients precisely when they need it. Our approach ensures that your resources are optimized, and every patient receives a tailored experience, ultimately leading to better patient outcomes.

Qunosuite features to improve your qualification

Funnel Qualification

Lead qualification

Guide your patient through a smooth qualification process that provides you with all the information to decide if they are a suitable patient for your portfolio.

Omnichannel

Integration of Communication channels

There is an ideal channel for each moment, and we know how to use and support them, from SMS and WhatsApp to your website’s live chat and your customer support line.

Patient management services

Get support from Qunosuite’s team of expert patient managers to guarantee quality inbound call handling and outbound reachability at all times.

Learn more about Patient Management Services

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Start your journey with us now

Contact us now to learn more about how our solution can help your institution and take a tour of our product.

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Useful information to improve your Patient Journey

We have been working on the ideal Patient Journey for healthcare providers for years. In our white papers, guides and blog posts you will find valuable advice and inspiration on how to optimise your own processes.

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