Strengthen Patient Relationships and Boost Retention
Maintaining strong relationships with your patients is essential for retaining their trust and encouraging referrals. Keep your patients' positive experiences fresh in their minds by staying in touch and providing exceptional care beyond their appointments.Talk to our experts
Higher likelihood of referral when patient experience is the focus
more expensive to attract new patients than to make them return.
The focus is nurturing strong and lasting relationships with your patients.
At Qunosuite we understand the importance of retaining patients and generating word-of-mouth referrals. Here's how we empower you to build a circle of loyal patients:
Stay in Touch and Keep Patients Feeling Welcome
Staying connected with your patients is not only rewarding but also crucial for your clinic's success. Patients who have faith in your healthcare services are more likely to return for future treatments and recommend your clinic to friends and family. Show patients that your care extends beyond their time on your premises, fostering a sense of loyalty.
Excellent patient management, from the initial contact to post-treatment care, adds a human touch to your service that builds loyalty. Word of mouth is a powerful way to attract new patients, and Qunosuite supports this model with a framework to track recommendations and even reward patients for referring others if you wish to do so.
Email Campaigns for Patient Engagement
Newsletters play a significant role in your retention campaign. By sending out personalized and informative content, you can build patient engagement and trust in your brand. Qunosuite assists in creating and maintaining a strong series of newsletters that will keep your name resonating with patients.
Automated emails and newsletters help educate patients about treatment options, showcase the benefits of your clinic, introduce your doctors, and foster a connection. We consult on content and implement effective email automation that targets specific patient segments. These campaigns also help fill appointment slots and communicate special offers, allowing you to build relationships with patients even before they visit your facility.
Post-Treatment Care and Ongoing Support
The patient's healthcare journey doesn't end after treatment. Timely check-ins and ongoing support are critical for building trust and making your service memorable. By staying by your patients' side through a well-structured program of information and reminders, you can provide a personal touch that shows you care.
Communication Channels for Personalized Interaction
Patients have different preferences when it comes to communication. Qunosuite offers a full range of communication channels, including SMS, WhatsApp, website live chat, and a customer support line. We help you communicate through the right channel at the right time, ensuring you are accessible to your patients whenever they need you.
All interactions are documented seamlessly within the platform, eliminating the hassles of manual record-keeping. This ensures that you never miss an opportunity to connect with both new and existing patients.
In the Retain stage within the Patient Journey, Qunosuite enables you to build lasting patient relationships, create loyalty, and generate word-of-mouth referrals. By consistently providing valuable and personalized support, you'll not only retain your existing patients but also attract new ones who are drawn to your exceptional service and patient-focused approach.
Qunosuite features to strengthen patient relationships
Leverage excellent patient management and support to drive loyalty, increase reachability, and improve call handling quality.
Provide timely check-ins and maintain a strong presence throughout the patient's journey, fostering trust and memorable experiences.
Useful information to improve your Patient Journey
We have been working on the ideal Patient Journey for healthcare providers for years. In our white papers, guides and blog posts you will find valuable advice and inspiration on how to optimise your own processes.