Excellence in Patient Management: the Path to Successful Care-giving
You have no shortage of patient enquiries, but you don't have enough staff to contact and convert them all? You don't have to handle everything internally. We’ll happily train our in-house patient care team to nurture your patients and prepare them for treatment
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41%
of patients would switch to a medical provider with a better digital experience
Our patient management service reinforces the whole journey that the patient has when experiencing your healthcare. Real, dedicated patient managers lead them along a personalised path that supports their well-being and builds trust in the most meaningful way.
Inbound & Outbound Patient Management
Outstanding patient management lets your facility truly shine. Comprehensive care before, during and after treatment is a big part of this, as it gives your service the human touch that creates loyalty. That’s why reachability by phone and the quality of how calls are processed are deciding factors.
When it comes to caring for a patient immediately before their medical treatment, even the best technology can't replace the value of human contact - but what if you don't have enough trained staff to make sure it’s always there?
Our in-house team of patient managers are trained in giving patients a personalised service, building trust by answering any important questions, and introducing them to their medical treatment.
We follow a structured approach that ensures quality and communicates with patients according to your processes and requirements.
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Create Trust through the Right Communication with Your Patients
Every patient has different preferences when it comes to communication. Cater to each individual by communicating via the right channel at the right time instead of limiting yourself to linear methods and the working hours of your employees.
Qunosuite offers a whole range of different ways to communicate via one platform; from asynchronous ones such as email or text messages, to synchronised ones such as voice over IP or chat. Thanks to our platform, you never lose track of the various devices and interfaces. In addition, all exchanged information is documented seamlessly and without the hassle of copy and paste.
Our patient management service provides your patients with dependable care throughout their entire journey - all in your name, of course.
Never miss the opportunity to always be present and reachable for new and existing patients again.
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Start Your Journey with Us Now
Get in touch with us to find out more about how our solution can support your medical facility. We would be happy to give you a demonstration of Qunosuite.
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